Delivery / Refund Policy
Method of Payment
- We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
- The delivery charges will apply to all shipments as per the delivery location.
- CASH ON DELIVERY service is presently available only for UAE. Currently our couriers are unable to process payment by credit/debit Card on Delivery.
- The following list details locations within the UAE that are classified as “out of delivery” areas wherein a hand delivery cannot be effected
- Duty (or customs tariffs) is set by the destination country customs authorities
CASH ON DELIVERY (COD) POLICY
- For using this service, Customer needs to pay cash to the delivery agent upon receiving your order. This service is available in United Arab Emirates only.
- A customer physically receives the COD shipment and chooses to reject/cancel the shipment due to any reason he will still be required to pay a delivery service fee to the Delivery Agent for providing the delivery service the customer has requested.
- The customer agrees not to dispute the decision made by Signature Studio and accepts Signature Studio’s decision regarding the cancellation.
- Sales return are accepted only if the items are in sell able condition and accompanied with receipt and original merchandise tag within 3 days from date of purchase.
- Signature Studio Retail store in Dubai will also assist you in returning or exchanging unused Merchandise within 3 days of purchase at the original selling price provided merchandise is returned with a Receipt and Merchandise Tag.
- If the customer wishes to book a refund collection service to collect the items back through the courier service, it can be done on the customers own expense.
- The clothing items that have been altered by the customer request cannot be exchanged or returned
Terms & Conditions
- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
- United Arab of Emirates is our country of domicile.
- Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
- If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- The cardholder must retain a copy of transaction records and Merchant policies and rules.
- www.signaturestudio.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
- Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement
- Refunds will be done only through the Original Mode of Payment.
- All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.